How much does hellojade cost?
It starts at $1,000/mo for the Roofing Website, which includes the full rebuild with no setup fee. From there you add only the pieces you want — 7 optional add-ons are published with their prices, up to $4,750/mo if you take every one. Ad spend is paid to the platforms, never to us.
Is there a setup fee?
No. The rebuild — every service and service-area page, the quote and schedule flows, the CRM integration and the measurement layer — is built at the start and carried by the monthly subscription. There is no separate build invoice, and the site keeps being worked on every month after launch.
When am I charged, and on what day each month?
You are charged when you submit payment on the signup page — that first charge is what starts the service. After that you are charged on the same day of each month. Payments are always processed on or before the 28th, so a signup on the 29th, 30th or 31st bills on the 28th from the following month onward rather than drifting.
Is there a contract or a minimum term?
Three months on the website package, then month to month. Those three payments are what carry the full rebuild in place of a setup fee. Every add-on is month to month from day one with no commitment at all.
Can I add or remove an add-on later?
Yes, at any time. Add-ons are separate lines on your subscription and carry no term, so adding one or dropping one changes next month's charge rather than requiring a new agreement.
Do I own the website, or is it leased?
The website is leased. It is custom-built for you and runs on hellojade's engine; the site files stay in that engine and are served on your domain for as long as you keep an active subscription. Your domain, your content, your photos, your reviews, your ad accounts and your customer records are yours throughout and leave with you. Leasing the build is what makes a full custom rebuild possible with no setup fee.
What happens if I cancel?
Cancel by email, effective on the date you choose. Nothing already paid is refunded and partial months are not prorated, so cancel before your billing day to avoid another charge. There is no cancellation fee. The website stops being served when the subscription ends — it is not handed over — while your domain, content and data remain yours and we help you move them.
Do you charge a percentage of my ad spend?
No. Ad management is a flat monthly fee with a published spend cap. Your ad budget is paid by you, directly to the platforms, and it never passes through us.
Do I have to buy add-ons?
No. The base package is a complete product on its own. Every add-on requires the base package, because each one assumes we run the site it feeds — but the base does not require any add-on.
Do you have a program for manufacturers or dealer networks?
Yes, and it is deliberately not one of these subscriptions. These price a single business by what it runs; the manufacturer program prices a network by dealers and markets, starts at $10,000/mo, and is custom-scoped. See the manufacturer program page for what it covers.
Roofing Website: Do I own the website?
You lease it. The site is custom-built for you and runs on our engine; the site files stay in that engine and are served on your domain for as long as you keep an active hellojade subscription. What you own outright — and what leaves with you if you go — is your domain, your content, your photos, your reviews, your ad accounts and your customer records.
Roofing Website: What happens to the site if I cancel?
It stops being served. The lease ends with the subscription, so the site comes down rather than being handed over. Your domain, your content and your data are yours and we help you move them; the built site itself is not transferred, which is what makes a full custom rebuild possible with no setup fee.
Roofing Website: Is there a commitment?
Three months on the website package, then month to month. The rebuild is delivered up front and carried by those three payments instead of a setup fee. Add-ons carry no commitment at all — they are month to month from day one.
Roofing Website: Is there really no setup fee?
No setup fee. The rebuild is paid for by the subscription, which is why the website package carries a three-month initial term rather than a build invoice.
Storm & Weather Campaign: Does it email homeowners without me?
Not by default. The daily job detects the storm and arms the campaign; a person releases it. We can enable unattended sending, but we recommend against it and will tell you why.
Storm & Weather Campaign: What if there are no storms this month?
The monitoring, list hygiene and suppression maintenance run anyway — which is what makes the send work when a storm does land. Quiet months are when the list gets clean.
Storm & Weather Campaign: Whose data is the list?
Yours. We match against your CRM; we do not sell you a purchased list, and we do not reuse your list for anyone else.
Ad Campaign Management: Is ad spend included?
No. You pay the platforms directly for media. The $1,000 is management — building, running, measuring and optimizing the campaigns — and it covers up to $20,000/mo of spend.
Ad Campaign Management: What if I spend more than $20,000?
Sustained spend above the cap moves to a higher tier by agreement. We will tell you before it matters, not after.
Ad Campaign Management: Do I need all eight platforms?
No. We start where your market actually converts and add platforms deliberately. The cap is combined, so the mix is yours to change.
Ad Campaign Management: Who owns the ad accounts?
You do. We work inside your accounts with delegated access, so cancelling does not cost you your campaign history.
Roof Measurement & Job Pipeline: How accurate is the takeoff?
Accurate enough to quote from on standard residential roofs. Complex commercial and heavily obstructed roofs still get a field check, and the system flags them rather than guessing.
Roof Measurement & Job Pipeline: Can I keep my current CRM?
Yes. In that case this add-on delivers the takeoff, the estimate and the lead routing into your CRM instead of replacing it.
Roof Measurement & Job Pipeline: Is there a per-measurement charge?
No. Unlimited measurements are included in the monthly price.
Call Tracking & Missed-Call Recovery: Do I have to change my main number?
No. Tracked numbers forward to the line you already answer, and your published main number can stay exactly as it is.
Call Tracking & Missed-Call Recovery: Is call recording legal here?
It depends on your state, and we configure consent announcements accordingly before recording is enabled. We will not quietly record into a two-party-consent state.
Call Tracking & Missed-Call Recovery: Does the text-back come from my number?
Yes — from the tracked number the homeowner dialed, so the reply reads as you and not as a robot from somewhere else.
Reviews & Google Business Profile: Do you write fake reviews?
No, and we will end the engagement over it. We ask real customers whose work is finished, which is both legal and what actually works.
Reviews & Google Business Profile: Who approves the replies?
You do, by default. Replies are drafted and queued; if you would rather we just post them, we can, but the default is your approval.
Reviews & Google Business Profile: What if my profile gets suspended?
We handle reinstatement, including the verification process. It is included — it is not a separate emergency project.
Email & SMS Follow-Up: Will this get me marked as spam?
Not if it is done in this order. The hygiene, the authentication and the cohort split exist precisely because we have measured what happens without them.
Email & SMS Follow-Up: Do you need my email list?
Yes, and it stays yours. It is used for your campaigns only, never shared, and the suppression list travels with it.
Email & SMS Follow-Up: Is SMS included in the price?
Message delivery is included at normal follow-up volumes. Very large SMS blasts are priced separately, and we will tell you before you hit that line.
Territory & Permit Intelligence: Is my county covered?
We confirm coverage for your jurisdictions before this add-on starts billing. Permit publishing varies enormously by county, and we would rather lose the add-on than sell you an empty map.
Territory & Permit Intelligence: Is permit data legal to use?
Yes. Building permits are public records. We collect and normalize what jurisdictions already publish.
Territory & Permit Intelligence: How current is it?
As current as the jurisdiction publishes — typically daily to weekly. The lag per jurisdiction is shown on the map rather than hidden.